Customer Service

As the economy evolves, customers are becoming far more sophisticated. No longer is simply providing a service or goods enough, but now you have to deliver it in a way that manner that is superior to that of your competitors. With the range of choice available, consumers are now talking with their feet as they choose to go elsewhere if they do not get the service they expect.

Customer Service training is vital to those organisations that rely on repeat business from their client base, and that really includes all companies. Any company that relies on single-sale purchases will rarely stay in business for long. Customers will only return if the service they received on their first experience with your company met with their expectations, and this means both from your sales and after-sales teams. Your entire staff base needs to have a customer service focus in everything they do.

Our Customer Service training will include:

·         Effective communication strategies with clients

·         Understanding a customer using perceptual positions

·         How to connect and create great rapport

·         How to deal with angry customers

·         How to sell with customer service

·         Managing accounts to pre-empt any customer service issues

·         Where to draw the lines in terms of the level of service you provide

Back

The 5 Turkish Delights of Customer Service

I have just got back from a great holiday… and it certainly was well earned! Whenever I go away, I always enjoy observing the behaviour of the people of that particular country, and in Turkey there were so many evident differences.

 

I certainly learnt a lot about selling (and will write a post about what I found out and the 9 key points I discovered!) but this post is all about Turkish customer service. As tourism is the major income for the area, almost everyone I met over there was involved in a service industry of some sort. However, there were some major differences between the service I received over there and the comparable provisions.

 

You can apply these ideas to all areas of life, not just business!

 

Turkish Delight 1 – Enthusiasm

Everyone was so eager to make an impression and give a memorable experience. You got the impression that they actually enjoyed being there to help, rather than begrudging it which is so often the case over here. Example – in the restaurant, it almost seemed like a race for who could take away an empty plate the soonest. I would have been genuinely surprised if a plate was not gone within 30 seconds, usually a lot less. In fact, they were OVER enthusiastic and offered to take it away before it had even been emptied!

  Read more