The 5 Turkish Delights of Customer Service

I have just got back from a great holiday… and it certainly was well earned! Whenever I go away, I always enjoy observing the behaviour of the people of that particular country, and in Turkey there were so many evident differences.

 

I certainly learnt a lot about selling (and will write a post about what I found out and the 9 key points I discovered!) but this post is all about Turkish customer service. As tourism is the major income for the area, almost everyone I met over there was involved in a service industry of some sort. However, there were some major differences between the service I received over there and the comparable provisions.

 

You can apply these ideas to all areas of life, not just business!

 

Turkish Delight 1 – Enthusiasm

Everyone was so eager to make an impression and give a memorable experience. You got the impression that they actually enjoyed being there to help, rather than begrudging it which is so often the case over here. Example – in the restaurant, it almost seemed like a race for who could take away an empty plate the soonest. I would have been genuinely surprised if a plate was not gone within 30 seconds, usually a lot less. In fact, they were OVER enthusiastic and offered to take it away before it had even been emptied!

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